Testimonials

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  • "To whom it may concern, On August 19, 2014 my husband and I were in town on motorcycles when we both realized we could use new back tires. We came to your store and were greeted at the parts desk by Steve J. He got our information and was so kind and helpful! Because of him, we were able to get our new tires, be totally satisfied and buy some additional accessories. He even suggested a great place for us to get lunch while we waited. Thank you for hiring such helpful workers and thanks to Steve for being so kind. Sincerely, K & T Price"

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    Katy P - XX
  • "Special thanks to Jeff Mundt for getting me going in a timely manner when the pressure is on. Jeff kept things rollings and repaired my wing as soon as he could. Also thanks to the shop and parts deptartments for your hospitality and friendliness. Dick B. Huron, SD"

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    Dick Biel - Huron, SD
  • "Dear Sirs, Thank you for letting me use your loading dock to unload and load my Honda Shadow from my pickup truck recently. I had an awesome time riding around the Black Hills of South Dakota. Bob H. Groton, Conn."

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    Bob H - Groton, CT
  • "I just had to write and thank your service department for resolving the problem on my motorcycle. I have a 2002 Gold Wing which developed a problem in the front end. I called them from Wall Drug on July 12 in the morning. They told me to stop in and they would check it out. It was a bad wheel bearing which they promptly repaired. We were able to continue our vacation which was enjoyable. The staff & technicians were honest and efficient. We can not thank them enough. I love doing business with a company like yours. Thank you again. Sincerely, Dale L. Austin, MN"

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    Dale L - Austin, MN
  • "My wife and I stopped in for a Goldwing part during the Rally and ended up test riding the new Victory Vision Tour and Cross Country. While I love my Goldwing, we decided to make a change and purchased a 2014 Vision Tour. Only have 50 miles on it so far, but I want to comment on the great customer service I received from salesman Reed Rice and everyone to whom he introduced me. I bought from Rice Honda--350 miles from me--because of the great service and respect they gave me when I was just kicking tires. I had no intention of buying a new bike when I went in there, but the service I received prompted me to make a deal. Thanks for a great experience!"

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    Tom Lovik - Wishek, ND
  • "Thanks for the quick service/fix of my tire repair/purchase."

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    Dennis Pozega - Prairie du Chien, WI
  • "I purchased Can-Am Spyder RT on 8/4/14. I must say your service was second to none. I have purchased many vehicles over the years, and this was by far the best experience I have had. April the Business Manager was amazing to deal with. Travis the Salesman was easy to work with and knowledgeable. John the Parts Manager could not have been more helpful. The young man that assembled and put on my accessories was very partient and kind. I will definitely recommend your dealership to my friends and family. Thank you again for a super buying experience! Sincerely, David S. Minnesota"

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    Anonymous - St. Paul, MN
  • "Thank you! You all made the experience a pleasant one. The Can-Am Spyder is a great machine. Thanks again, Ken Z. Loveland, CO"

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    Ken Z - Loveland, CO
  • "Last Friday we were coming back home from a week in the Teton's. Our son Dane noticed the tire on his Victory was more than worn. We got to your dealership and Jeff Mundt was terrific!! We know you were busy, but his comment was "Safety comes first!" We still had another 8 hours to get home and the tire wouldn't have made it. Jeff had a new tire on within an hour. He truly deserves a pat on the back, because his customer service was above and beyond. Please thank Jeff for us and we will let anyone we know what a great dealership you have. Thanks again, Deb"

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    Deb Hanson - Northwood, IA
  • "Just wanted to drop you guys a note for taking care of my Vic Kingpin last year during the Rally. I bottomed out on a bridge under construction on the way out from MN and the rear tire grabbed my rear wiring harness and ripped it out, leaving no tail/signal lights for much my ride out. Jeff & his crew went right to work and designed a customized wire harness that couldn't be touched by the rear tire so I wouldn't have to worry about that again. Thanks Guys! Chris A. Rosemount, MN"

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    Chris A. - Rosemount, MN
  • "Although I do not live in Rapid City any longer I have many fond memories of Rice Honda. While at Ellsworth from 1978 to 1994 I purchased many motorcycles and one Honda Accord from them during my stay. Needless to say, I made many friends also. I will never forget Don, Phyllis, Wade, Troy, John, and Al. I was always treated with respect and fairness in all of my dealings with them. I still consider them my very best friends. Kind regards, Sam"

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    Sam Ballante - San Diego, CA
  • "Dear Mr. Rice: For many, we suppose the purchase of a new vehicle is routine and therefore should not warrant much feedback to the seller. Yet, in a climate wherein many American businesses seem to have lost their sense of ethics and customer service, we need to take the time to comment - either for good or the not-so-good - and that is what we are doing now. It is something we should be doing every time we make a major purchase. Therefore, this is a note of thanks for the way in which we were treated during the decision making and purchasing phases of our shopping for a new Honda ATV. From the moment we met Shane Johnson we knew we would be in good hands.. and we were! We appreciated his knowledge of this vehicles, his willingness to compare used to new vehicles, as well as his sales ethic, which always remained sharp and above board. In fact, it was his approach that gave us the confidence to come back a second time to look, and finally make a decision regarding the purchase of a 2014 TRX420 Rancher. We also appreciated the positive attitude to our request for financing, as well as the professional manner Garrett completed all the paperwork, both in your store that evening and then by your office personnel who prepared the title documentation and mailed the same to us in a timely way. Well done to everyone! Now, after about two weeks of enjoying the ATV, we are confident that we made the right choice in both a Honda and, in particular, one from Rice. Thank you again for your entire team - sales, finance, documentation and parts - all those who helped us to make a confident purchase and giving us a rewarding experience. Please extend our thanks to those involved. Sincerely, Dan D. Custer, SD"

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    Anonymous - Custer, SD
  • "Hey Rice Honda Staff, I just want to send a note of thanks to you guys. My wife and I stopped there to get our tire fixed, she had to spend a couple days in the hospital to get her wrist fixed up. She had two plates and a pin put in it. The staff at the hospital was really nice too! Sorry, their food was not, but our hospital isn't either. Anyways, your staff there, especially Shane was super nice to us. He gave us a ride to the ER and then came back to pick me up when Connie was getting worked on. That is stand up service, so thank you again. When I am looking to upgrade my bike I will consider a ride there and see what you have. You had some beautiful three wheelers there that I would definitely consider, and less likely to tip. haha. Again, Thanks. -Jon A. PS Just a note, after Connie's operation I had to get her back home and the bike was no choice. So I rode home that night 9.5 hours and turned around with the car and came back with my son. Had a lot of seat miles that day!"

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    Jon A - XX
  • "Just a note to give you a big Texas "Thank You" for help last week when me and a buddy came into your dealership searching for a part. We were on a road trip through the beautiful Black Hills and lost a shifter part on a rented V-Strom. Garrett helped us secure the part and kept us moving down the road with minimal loss of time. Thanks again for helping us keep our adventure going! Brent N. Aledo, TX"

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    Brent N - Aledo, TX
  • "Garrett, Just a quick THANK YOU for the way you and your staff treated us during our recent vacation to Rapid City. Your staff went above and beyond to help us in our efforts to get my trike fixed. Your no pressure sales staff took the time to answer all of our questions regarding our purchase of the trike and even allowed a test drive (unheard of in Oklahoma). You made our buying experience a pleasant one, and for that we just wanted you to know how much we appreciated that. Once again, your service department and sales team are a class act. Thank you, R. Stephan Oklahoma"

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    Anonymous - Shawnee, OR
  • "Gentlemen, I wanted to pass along my deepest thanks and appreciation to your service department at Rice Honda/Suzuki. My wife and I were stranded on our 1985 Goldwing Aspencade 30 miles from our hotel in Rapid City en route to the Sturgis MC Rally. After a AAA tow to your dealership, the problem was quickly diagnosed as a bad wire in the stator/battery harness and a fried solenoid. Your service department had us back on the road the next morning by 9:00 a.m. so we were able to enjoy the Sturgis experience. We appreciate the friendliness and professionalism of your dealership in solving our problem so quickly. Rice Honda/Suzuki will be highly recommended by us for anyone in the Rapid City area. Thank you again for turning what could have been a bad problem into a positive experience. I hope you had a great week serving the bikers during the Sturgis bike week. Corey N. Simi Valley, Calif."

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    Anonymous - Simi Valley, CA
  • "From my wife Michelle and I, between the awesome Victory setup at Sturgis, having R.Lee Ermey, getting the FIRST AWESOME Victory tattoo, we wanted to thank you, your crew out there was the best, we had a blast and look forward to seeing you all in South Dakota again. Thanks for a great crew and a great time!"

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    John Roberts - Farmington, MI
  • "I stopped into the dealership while I was waiting for my semi to get repaired. I have been waiting to buy a bike and wasn't sure exactly what to get Victory or Harley. I wanted to look at a Cross Country in Lime green with flames, which was in the dealership, but I never made it that far as I spotted the HardBall onthe sales floor. I asked Mark for some help and he did an outstanding job in helping me out. I was in love with the bike and Mark fed my desire to buy. Through out the whole process, I had Marks full attention and even to this day he takes time to talk with me when ever I come in, I like the small details like that. As far as the service I have recieved since my purchase, it has been top notch, and my bike is a long realized dream. I love the HardBall and am looking forward to Sturgis bikeweek. I highly recommend this dealership."

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    Jason Bullis - Bowman, ND
  • "Wade and Larry went out of their way to make my deal happen. I truly appreciate the effort they put forward, and the consideration and politeness that was afforded me. Thank you to all!"

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    Anonymous - Rapid City, SD
  • "I JUST UPGRADED FROM MY VEGAS TO THE 2013 VICTORY CROSS COUNTRY IN MIDNIGHT BLACK WITH FLAMES. THE FIRST ONE IN SOUTH DAKOTA! THE NESS THUNDER PIPES REALLY COMPLETED THE PACKAGE. THE FIRST THING I DID WAS TAKE IT, AND SHOW MY BUDDY AT HARLEY WHAT A REAL BIKE WAS."

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    Paul Elias - Spearfish, SD
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